Locating a Detained Alien — Information regarding the location of detained aliens may be accessed using the Online Detainee Locator System (ODLS). The ODLS only has information for detained aliens who are currently in ICE custody or who were released from ICE custody within the last 60 days. However, ODLS does not provide location information about everyone in ICE custody.

Safety, security and agency discretion prevent some detained aliens from appearing in the ODLS. For example, juveniles (detained aliens under the age of 18) do not appear in the system. Additionally, some aliens may not be entered into the ODLS immediately after they are detained, depending on processing and upload time.

Note: Use of the ODLS requires the detained alien's full name and A-number or date of birth and country of origin.

• If you cannot locate the detained alien using ODLS, please contact the appropriate ICE field office using the contact information below.
• If you have additional questions about the ODLS, informational brochures are available online.

Exchange of Documents

In-Person: Documents and materials provided to a detained alien during legal visitation are inspected but not read. Detained aliens may retain these materials for their personal use. Each facility’s written legal visitation procedures must include a process for the exchange documents between a detained alien and a legal representative even when contact visitation is not available.

Electronic Means: Some facilities have implemented procedures to allow electronic exchange of documents between detained aliens and legal representatives.

• Please contact the facility or visit the facility page on ICE.gov for additional information.

ICE implemented Virtual Attorney Visitation in some detention facilities across the country to improve access to legal representatives.

• More information on the Virtual Attorney Visitation Program is available online.

Virtual Attorney Visitation Program Overview and FY 2023 Accomplishments Fact Sheet

Tablets are available to most detained aliens in ICE facilities, via the ICE Communications Service provider Talton Communications Inc. (Talton), or through other ICE tablet or kiosk systems provided by ICE detention contracts. More information on which facilities have tablets can be found on ICE’s Tablets page.

Submission of Form G-28 — G-28s on behalf of aliens encountered by ICE should be submitted through ERO eFile.

E-Service of Documents with OPLA Field Offices — ICE eService is the electronic service of documents between the Office of the Principal Legal Advisor (OPLA) field locations and respondents, or their legal representatives, through a dedicated internet-based portal. ICE eService is a voluntary option for those individuals who would like to take advantage of serving documents related to an immigration court matter on an OPLA field location electronically. ICE eService is only for the electronic service of documents to an ICE OPLA field location and does not allow for the electronic filing of documents with the immigration courts or the Board of Immigration Appeals.

For technical issues with the eService portal, please email ICEeService@ice.dhs.gov.

Online Change of Address Tool — The ICE Online Change of Address form gives aliens the option to update their information online in addition to the existing options of doing so by phone or in-person. For aliens in removal proceedings pursuant to Section 240 of the Immigration and Nationality Act (INA), the interactive online tool, upon submission of a valid mailing address, will be directed to information on how to change their address with the immigration court as required, using the Executive Office for Immigration Review’s (EOIR) Form EOIR-33, Change of Address/Contact Information, which may be submitted by mail, in-person at the immigration court, or online through EOIR’s Respondent Access. The EOIR-33 is currently available in English, Spanish, Chinese, Haitian Creole, Portuguese, and Punjabi.

To determine if an alien still needs a notice to appear, ICE will run system checks to make sure the alien is not already in removal proceedings pursuant to Section 240 of the INA, does not have an affirmative asylum application pending with U.S. Citizenship and Immigration Services (USCIS) and does not already have a final order of removal.

Aliens eligible for, but who have not yet received a notice to appear – meaning those who were released on conditional parole with an alternative to detention – may be prompted to state whether they want to receive their notice to appear by mail or to in person by scheduling an appointment at an ERO field office.

To process an online change-of-address, the system requires a full name, A-number and validated non-commercial address. It should take approximately one minute to complete the form. All aliens in the United States, except A and G visa holders and visa waiver visitors, must also report a change of address to USCIS within 10 days of relocating.

Obtaining Case Status Information — For information on ICE-related case matters (status of parole requests, status of travel documents, the scheduling of a credible fear or reasonable fear screening), please contact your client’s deportation officer.

• If the identity of the deportation officer is not known, contact the field office or facility to obtain that information.
• Note: A Form G-28 must be on file for any information to be disclosed.

Submission of Parole or Bond Request — For information about the method by which parole or bond requests must be submitted, please contact the relevant field office.

Posting Bonds — Bonds for detained aliens may be posted at ERO bond acceptance offices nationwide, Monday through Friday (except public holidays) between the hours of 9 a.m. and 3 p.m. local time.

• A list of ERO bond acceptance offices nearest you can be found online.
• Additional information is available on each facility website.

Bond Refunds — To determine the status of your bond, please contact your local ERO office. For information regarding how to obtain a refund on a bond that has been cancelled or breached, email the Financial Operations of the Department of Homeland Security Debt Management Center at bondrefund.helpdesk@ice.dhs.gov or call 1-802-288-7600 Monday through Friday, 8 a.m. to 4 p.m. ET and follow the prompts for bond information to speak with someone

• Please include your bond number or A-number with your request.

To change your address with ICE, use the ICE Online Change of Address form or contact the ICE Services Line at 1-888-351-4024 to connect with an operator for assistance.

For cases already filed with the Executive Office for Immigration Review (EOIR), aliens are also required to change their address with the court by submitting a Form EOIR-33, Change of Address with EOIR.

Step-by-step instructions are also available through the following flyers:

• Information on Change of Address (English)
• Información sobre Cambio de Dirección (Spanish)
• كيف تغيّر عنوانك (Arabic)
• রকভাতব আপসন আপনার ঠিকানা পসরব্র্ত ন করলব্ন (Bengali)
• Comment Changr Votre Adresse (French)
• Kijan Pou Ou Chanje Adres Ou (Haitian Creole)
• अपना पता कै सेबदल (Hindi)
• 如何 更改您的 地址 (Mandarin)
• Como Efetuar a Sua Mudança de Endereço (Portuguese)
• Cum Să Anunțați Schimbarea Adresei (Romanian)
• Как Изменить Ваш Адрес (Russian)
• Göçmenlik ve Gümrük Muhafaza Birimine (ICE) ve Göçmenlik Inceleme Yönetim Ofisi (EOIR) Göçmenlik Mahkemesine (Turkish)
• Qanday Qilib Uy Manzilingizni O’Zgartirish (Uzbek)

Prior to contacting ICE headquarters, you must first try to resolve your request or concern at the field office level: ERO Field Offices and Outreach Email Boxes.

If you need further assistance after contacting the field, you may contact the ERO Legal Access team via the secure ERO Contact Form. Please select “Legal Access” in Type of Inquiry.

ERO Field Offices and Outreach Email Boxes

ICE Detention Facilities

ICE Headquarters — Prior to contacting ICE headquarters, you must first try to resolve your request or concern at the field office level: ERO Field Offices and Outreach Email Boxes.

If you need further assistance after contacting the field, you may contact the ERO Legal Access team via the secure ERO Contact Form. Please select “Legal Access” in Type of Inquiry.

ICE Case Review

ICE posts all relevant case information on their Legal Notices webpage.