Cibola County Correctional Center

If you need information about a detainee that is housed at this facility, you may call (505) 285-4900 between the hours of 8 a.m. and 4 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (505) 285-4905 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal, and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Click the link for a list of pro bono representatives nationwide who might be able to assist you.

To Post a Departure or Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. The person posting the bond must show proof of identity (valid Government-issued photo identification, passport, military ID, LPR card, driver’s license, etc.). This person (the obligor) is responsible for ensuring that the alien presents them self before an officer or representative of this agency whenever a request is made.

Bonds for aliens detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday (except public holidays) between the hours of 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and alien registration number before calling. Acceptable forms of payment to post a bond are money orders, cashier’s checks or certified checks. For all bonds $10,000 and over, the only accepted method of payment is a single cashier or certified check. Payments must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Sending Non-Confidential Messages to Detained Noncitizens

This facility has tablets. You can access information on how to send a non-confidential message at: www.gettingout.com.

Other Legal Access Related Communications

Requests for case information pertaining to noncitizens detained at the Cibola County Correctional Center be sent to ElPaso.Outreach@ice.dhs.gov. Please note that this mailbox does not accept applications for Stay of Removal or Case Appeals.

Contacting the Deportation Officer

The local attorneys know the Deportation Officers and their contact information; however, if it is someone from outside the local area, an email can be sent to ElPaso.Outreach@ice.dhs.gov and once received will be forwarded to the Albuquerque office and assigned to the Deportation Officer to respond. Please note that a G-28 must be on file for any information to be disclosed.

Submitting a G-28

G-28s filed on behalf of detained noncitizens at this facility can now be accepted through the online platform ERO eFile. Facility staff will not have access to ERO eFile at this time; legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.

Friends and Family Visits

Friday-Monday 8 a.m. – 7 p.m., and all Federal holidays.

To ensure adequate time to process visitors through security, all visitors must arrive 15 minutes before start of visitation and 1 hour before the close of visitation.

Visitors must present a valid verifiable government-issued identification card to enter the facility.

Visits shall not exceed 8 hours.

Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area.

Attorney Visits

Legal representatives of detainees are authorized to visit their clients during the following hours:

Monday-Friday 8 a.m. – 7 p.m.
Must call in advance to schedule.
Visitation is also available on weekends and holidays.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Video Teleconference (VTC)

Legal representatives may request video teleconference (VTC) meetings or confidential legal phone calls with their clients or prospective clients by email at Cibolavirtualvisitation@corecivic.com. The receiving Officer will email back with a confirmed date and time. Please see the flyer for details.

The email should include:

• Legal representative’s full name
• Legal representative’s contact information, including phone number(s), email address, and Zoom account information
• Detainee’s name
• Detainee’s alien number
• A few proposed times/dates for the requested VTC session
• A scan of the legal representative’s government issued identification
• A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status.
• A scan of the attorney’s DHS Form G-28 (unless this is a pre-representational)
• If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification.

Legal representatives may also schedule virtual legal visits or legal calls by dialing (505) 285-4828. All appointments for virtual legal visits or legal calls should be made 24 hours prior to the desired appointment time. Appointments are scheduled 8 a.m. to 4 p.m. Mondays through Fridays and are in 60-minute increments. If necessary, appointments are available Saturday, Sundays, and holidays. All appointments are contingent on availability.

Legal representatives are not limited on the number of VTC appointments they can request, but no legal representative is permitted more than one 60-minute appointment with a detainee in a single day.

The same guidelines for in-person attorney/client visits will apply to VTC meetings and legal calls. Only legal representatives, legal assistants, and interpreters will be allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The sessions will be confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut off time.

Electronic Exchange of Legal Documentation

When timely communication through the mail is not possible, the facility administrator may, in his or her discretion, allow for a reasonable amount of communication between the legal representative and their detained noncitizen client.

For emails sent by legal representatives to noncitizens:

• The following email may be used to receive and transmit legal paperwork: Cibolavirtualvisitation@corecivic.com.
• Legal representatives transmitting documents must include a cover sheet containing the name of sender, the name of the Law Office, the address, the name and identification number of the detained noncitizen, the sender’s return email, the number of pages and the date.
• Incoming emails will be placed in a sealed envelope with the noncitizen's name and A# written on the outside. The documents will be inspected for contraband but not read. The legal mail will be delivered to the noncitizen. All emailed legal electronic communication requests will be processed during normal business hours Monday through Friday excluding holidays. The transmission verification report which indicates that the email was successfully sent will be maintained by staff and a copy of the sent email provided to the noncitizen.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer in charge of the facility can be reached at (505) 452-4703.

Clergy Visits

Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office at (505) 285-4996.

Visiting Restrictions

• All family or other social visits are contact.
• No firearms or weapons of any kind are permitted in the facility.
• If visitors are or appear to be intoxicated, visitation will not be allowed.
• All visitors are subject to search while in the facility.
• Visitors are not allowed to pass or attempt to pass any items to detainees.
• Visitors are not allowed to carry any items into the visitation area. Unless with an infant or child, a small list of items are allowed, please call (505) 285-4900 ext. 0, to ask for a full list of items allowed.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

Letters sent to detainees must include the last four digits of the detainee’s A-number (Alien Number), plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility. Detainees may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

Cash in possession of a detainee, at the time of his arrival to the facility, will be deposited/receipted to his trust account. Visitors may also deposit cash, only, at the facility, Monday through Friday – excluding holidays. All monies (cash, check, money order) arriving at the facility, via mail, will be returned to the sender. To deposit money to a detainee’s trust account, send money orders and cashier’s checks, only, to:

Cibola County Correctional Center
Detainee’s full name and A-number
PO Box 3540, Milan, NM 87021

Note: Cashier’s check or money order must include the detainee’s full name and A-number.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer. Before sending packages to detainees, contact the facility mail clerk at:

(505) 285-4911 or Attention Warden
PO Box 3540, Milan, NM 87021

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

The facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the facility. Ordinarily, live television or radio interviews will not be permitted in the facility. For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs at ICEMedia@ice.dhs.gov.

Personal Interviews

A news media representative who desires to conduct an interview with a detainee must apply in writing to the El Paso Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Noncitizen Consent

A noncitizen has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a noncitizen, a visiting representative of the media must obtain written permission from that individual.

All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone – 1-866-633-1182
Email – ICE-FOIA@dhs.gov

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. To comment on the services provided at this office, please write to:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
11541 Montana Avenue, Suite E
El Paso, TX 79936

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Contact the Field Office Director at:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
11541 Montana Avenue, Suite E
El Paso, TX 79936

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
500 12th Street, SW
Suite 1049
Mailstop 5099
Washington, DC 20536-5005

Contact the ICE OPR Integrity Coordination Center (ICC):

1-833-4ICE-OPR
ICEOPRIntake@ice.dhs.gov

You may also contact the Department of Homeland Security, Office of Inspector General:

245 Murray Drive, Building 410 Stop: 2600
Washington, D.C. 20528
Phone Number: 1-800-323-8603
Fax: 202-254-4292
Email: DHSOIGHOTLINE@DHS.GOV