Eden Detention Center

To identify if the detainee is currently housed at Eden Detention Center, you can call (325) 869-2704, 24 hours a day. Staff can only release housing information, all other information requests need to be made through the detainee.

Detainees can not receive incoming calls. If you need to contact a detainee for an urgent/emergent matter, please call (325) 869-2704 and press 4. Please have the detainees identification number and the message will be provided to the detainee with the call back information.

Detainees are also able to communicate with family members via email/video visitation by setting up an account with https://www.gettingout.com/.

For information regarding in-person visitation, call (325) 869-2704 and press 2; legal visitation information is available at (325) 869-2704 press 3.

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Nationwide pro bono representatives listing →

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. The person posting the bond must show proof of identity (valid Government-issued photo identification, passport, military ID, LPR card, driver’s license, etc.). This person (the obligor) is responsible for ensuring that the alien presents them self before an officer or representative of this agency whenever a request is made.

Bonds for aliens detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday (except public holidays) between the hours of 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and alien registration number before calling. Acceptable forms of payment to post a bond are money orders, cashier’s checks or certified checks. For all bonds $10,000 and over, the only accepted method of payment is a single cashier or certified check. Payments must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Sending Non-Confidential Messages to Detained Noncitizens

This facility has tablets. You can access information on how to send a non-confidential message at: https://www.gettingout.com/.

Other Legal Access Related Communications

Requests for case information pertaining to noncitizens detained at the Eden Detention Center be sent to Dallas.Outreach@ice.dhs.gov. Please note that this mailbox does not accept applications for Stay of Removal or Case Appeals.

Contacting the Deportation Officer

To ascertain the identity of your client’s Deportation Officer, contact the Eden Detention Center to obtain that information at (325) 869-2704. Please note that a G-28 must be on file for any information to be disclosed.

Submitting a G-28

G-28s filed on behalf of detained non-citizens at this facility can now be accepted through the online platform ERO eFile. Facility staff will not have access to ERO eFile at this time; legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.

Friends and Family Visits

Visits are non-contact.

• All visitors it is recommended that you arrive early to avoid delay in processing.
• Visits are a minimum of 1 hour.
• Times are subject to change to change upon the approval of the on-duty Shift Supervisor, based on the needs of the facility.
• Under no circumstances may visitors give or ask for property or money to be given to a detainee or inmate.
• There are only 4 visitors allowed per visitation. Minors must remain under the direct supervision of an adult visitor so as not to disturb other visitors, and excessively disruptive conduct by minors may result in termination of visit.

Visitors must present a valid verifiable government-issued identification card to enter the facility. Children under the age of 16 are required to have a birth certificate presented at the time of the visit.

Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors under the age of 16 are required to have a birth certificate presented at the time of the visit. Minors must not be left unaccompanied in the waiting room, visiting room or any other area.

Attorney Visits

Legal representatives of detainees are authorized to visit their clients during the following hours:

Monday – Friday: 8 a.m. to 8 p.m.

Eden Detention Center does require a 24 hour notice prior to the requested time, unless the is an emergent hearing, and documentation provide. Facility staff does its best to accommodate all attorneys. Requests for attorney visits are scheduled through Visitation at the address listed: EdenAttorneyAppointments@corecivic.com

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Video-Teleconferencing with Attorneys

Eden Detention Center is able to offer the Virtual Attorney Visitation (VAV) Program. Please note, the VAV Program does not substitute for in-person meetings, but it does provide an alternative for attorneys to communicate with clients. Legal representatives may request VAV meetings with their clients or prospective clients by email at edenattorneyappointments@corecivic.com. Facility personnel will email or call back with a confirmed date and time. Eden Detention Facility supports Zoom for all virtual attorney client visits. Please see the flyer for details.

The email should include:

• Legal representative’s full name.
• Legal representative’s contact information, including phone number(s), email address, and conference call ID.
• Non-citizen’s name.
• Non-citizen’s immigration file number.
• A few proposed times/dates for the requested VAV session.
• A scan of the legal representative’s government issued identification.
• A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status.
• A scan of the attorney’s DHS Form G-28 (unless this is a pre-representational).
• If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification.

All appointments for VAV meetings should be made 24 hours prior to the desired appointment time. Excluding holidays, appointments are scheduled and conducted Monday – Friday from 8 a.m. to 8 p.m. (Central Time) and are in 30 to 60-minute increments contingent upon demand. Legal representatives are not limited on the number of VAV appointments they can request, but no legal representative is permitted more than one 60-minute appointment with a non-citizen in a single day.

Only legal representatives, legal assistants, and interpreters will be allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The purpose for VAV meetings is to provide remote, confidential legal visits; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of the room. The officer will knock five (5) minutes before the cut off time.

For additional questions about this process, please contact Eden Detention Facility at (325) 869-2704 and ask for the facility asylum/visitation officer or email edenattorneyappointments@corecivic.com.

Please be advised that attorneys and their staff are not permitted to video or audio record during any virtual or on-site visit, or call with detainees at the facility. Any violation of this rule may result in suspension or a permanent revocation of VAV usage privileges.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer in charge of the facility can be reached at (325) 869-2704 ext. 63301

Clergy Visits

Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office at (325) 869-2704 ext. 62260.

Visiting Restrictions

• All family or other social visits are non-contact.
• No firearms or weapons of any kind are permitted in the facility.
• If visitors are or appear to be intoxicated, or that disrupt the operation of the facility, visitation will not be allowed.
• All visitors are subject to search while in the facility.
• Visitors are not allowed to pass or attempt to pass any items to detainees.
• Visitors are allowed to carry the following items into the visitation area: One baby bottle, one diaper, one small-unopened diaper wipe container, up to $20 in quarters for the vending machine. All items should be in a small clear bag.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

Letters sent to detainees must include the following information
Full Name:                                           
Alien Number:                                      
Housing Location:                                
PO Box 1617 Eden, Texas 76837

To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility. Detainees may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

Cash in possession of a detainee, at the time of his arrival to the facility, will be deposited/receipted to his trust account. Visitors may also deposit funds (money order or cashiers check) any time during visiting hours, and they will be provided a receipt. All monies cash, arriving at the facility, via mail, will be returned to the sender. To deposit money to a detainee’s trust account, send money orders and cashier’s checks, only, to:

Core Civic Inmate Trust
First Name and Last Name, Commissary Number
Facility-EDC
P.O. Box 933488
Atlanta, GA 31193-3488

Note: Cashier’s check or money order must include the detainee’s full name and A-number.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer. Before sending packages to detainees, contact the facility mail clerk at:

325-869-2704 Ext. 62261, Mail Room Supervisor Amber Gierisch

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

The facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the facility. Ordinarily, live television or radio interviews will not be permitted in the facility. For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs at ICEMedia@ice.dhs.gov.

Personal Interviews

A news media representative who desires to conduct an interview with a detainee must apply in writing to the Dallas Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Detainee Consent

A detainee has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.

All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone – 1 (866) 633-1182
Email – ICE-FOIA@dhs.gov

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well.

To comment on the services provided at this office, please write to:

Assistant Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
8101 North Stemmons Freeway
Dallas, TX  75247
(972) 367-2200

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Contact the Field Office Director at:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
8101 North Stemmons Freeway
Dallas, TX  75247
(972) 367-2200

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
500 12th Street, SW
Suite 1049
Mailstop 5099
Washington, DC 20536-5005

Contact the ICE OPR Integrity Coordination Center (ICC):

1-833-4ICE-OPR
ICEOPRIntake@ice.dhs.gov

You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General
Attn: Office of Investigations - Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, DC 20528
Call: 1-800-323-8603
​Fax: 202-254-4292
DHSOIGHOTLINE@DHS.GOV