CoreCivic Webb County Detention Center

If you need information about a detainee that is housed at this facility, you may call (956) 615-9720 between the hours of 8 a.m. – 4 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (956) 729-4000 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

This facility has tablets. You can access information on how to send a non-confidential message at: https://www.gettingout.com/.

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Click the link for a list of pro bono representatives nationwide who might be able to assist you.

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States. The person posting the bond must show proof of identity (valid Government-issued photo identification, passport, military ID, LPR card, driver’s license, etc.). This person (the obligor) is responsible for ensuring that the alien presents them self before an officer or representative of this agency whenever a request is made.

Bonds for aliens detained by ICE may be posted at ICE ERO bond acceptance offices nationwide, Monday through Friday (except public holidays) between the hours of 9 a.m. and 3 p.m., local time. For a list of ICE ERO bond acceptance offices nearest you or for bond information, click here. You must have the last name of the detainee and alien registration number before calling. Acceptable forms of payment to post a bond are money orders, cashier’s checks or certified checks. For all bonds $10,000 and over, the only accepted method of payment is a single cashier or certified check. Payments must be made payable to “U.S. Department of Homeland Security” or “Immigration and Customs Enforcement.”

Submitting a G-28

G-28s filed on behalf of detained non-citizens at this facility can now be accepted through the online platform ERO eFile. Facility staff will not have access to ERO eFile at this time; legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.

Sending Non-Confidential Messages to Detained Noncitizens

This facility has tablets. You can access information on how to send a non-confidential message at: https://www.gettingout.com/.

Other Legal Access Related Communications

Requests for case information pertaining to non-citizens detained at the Webb County Detention Center may be sent to harlingen_outreach@ice.dhs.gov. Please note that this mailbox does not accept applications for Stay of Removal or Case Appeals.

Contacting the Deportation Officer

To ascertain the identity of your client’s Deportation Officer, contact the Harlingen Field Office and/or the Laredo Office to obtain that information at (956) 615-9720. Please note that a G-28 must be on file for any information to be disclosed.

Friends and Family Visits

*Schedule is subject to change without prior notice.

• No electronics or cell phones allowed beyond the pedestrian gate.
• No delivery of packages, items, or mail accepted.
• Minors must be supervised at all times by adult guardian.
• Only one visit per visitor per day.
• Shift Supervisors have the discretion to deny/cancel/postpone any visitation that may be a threat or interruption to the security or order of the facility.
• Special visit times/periods may be granted through a detainee pre-approved written request.
• Holidays will be observed according to daily schedule/Special request visits will be on Wednesdays.

Attorney Visits

Legal representatives of detainees are authorized to visit their clients during the following hours:

Seven days a week from 8 a.m. until 8 p.m., including holidays.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Legal Representative Video Teleconferencing | Virtual Attorney Visitation

Legal representatives may request Virtual Attorney Visitation (VAV) meetings or confidential legal phone calls with their clients or prospective clients by emailing: webbcountydetentioncentervav@corecivic.com.

Requests must include the following information and supporting documents:

• The detainee’s full name
• The detainee’s alien registration number
• At least three proposed dates and times for the requested VAV meeting
  • VAV meetings can be scheduled between: 8 a.m. and 4 p.m., Monday through Friday, and 8 a.m. and 4 p.m., Saturday, Sunday, and holidays
    • Proposed dates and times must be at least 24 hours after the request is submitted
    • VAV meetings with a single detainee are limited to 60 minutes per day
• For each participating attorney or authorized representative:
  • Full name
  • Contact information, including phone number, email address, and Skype ID
  • Copy of the attorney or authorized representative's government issued ID (such as a state-issued driver's license)
  • Copy of the attorney's or authorized representative's credentials indicating their status as an active attorney or authorized representative (such as a state-issued bar card, law school ID, paralegal license, or other applicable document)
  • If an attorney will not be participating in the meeting, a letter (on the law firm or legal organization’s letterhead) authorizing the representative to meet with the detainee
• A copy of DHS Form G-28 Notice of Entry of Appearance as Attorney or Accredited Representative (unless it is a pre-representation meeting or already on file at the facility)

Requests for VAV meetings also may be communicated to the facility by faxing a Legal Visitation Request Form to (956) 729-4043 along with the supporting documentation noted above. A Webb County facility staff member will respond to requests within 24 hours.

Requests for VAV meetings should be communicated at least 24 hours (48 hours is recommended) prior to the desired appointment time. Attorneys and their authorized representatives are not limited to the number of VAV appointments they can request, but individual detainees are limited to no more than one 60-minute VAV meeting per day. VAV meetings are confidential and are not subject to monitoring, recording, or auditory supervision. The detainee will be observable by a staff member stationed outside of the VAV booth to ensure security. The staff member will knock on the VAV booth door approximately 5 minutes prior to the meeting's cut-off time.

Please note that the same requirements that apply to in-person attorney/client visitation at the facility also apply to VAV meetings. See applicable ICE detention standards and Webb County Detention Center visitation guidelines for additional details. Only attorneys and their authorized representatives (such as law students, paralegals, and legal assistants) are allowed to participate in VAV meetings. Absolutely no family or friends of the detainee are permitted to participate. The attorney or authorized representative may utilize outside translator/interpretation services during VAV meetings.

Any violation of these rules may result in the immediate termination of the VAV meeting and the suspension or revocation of the attorney's or authorized representative's VAV privileges.

Electronic Exchange of Legal Documentation

When timely communication through the mail is not possible, the facility administrator may, in his discretion, allow for a reasonable amount of electronic written communication by means between the detained noncitizen and their designated legal representative.

Faxes/Emails Sent by Legal Representatives to the Attention of Detained Noncitizens

Legal representatives can send legal correspondence via fax at (956) 729-4045.

A fax cover sheet must be attached as the first page and include the following information:

• The detainee’s full name
• The detainee’s alien registration number
• The attorney or authorized representative's:
  • Full name
  • Contact information, including phone number and email address
  • Copy of the attorney's or authorized representative's credentials indicating their status as an active attorney or authorized representative (such as a state-issued bar card, law school ID, paralegal license, or letter on firm or organization letterhead)
• A copy of DHS Form G-28 Notice of Entry of Appearance as Attorney or Accredited Representative (unless it is already on file at the facility)

Legal Representatives should make clear in the subject line that it is legal correspondence/mail and include as an attachment the specific documents/forms that the legal representative wants the facility to deliver to the detained noncitizen. Within the email the legal representative should include the following information and a cover sheet for the attachment that includes the:

• Noncitizen full name
• A-Number
• The attorney or authorized representative’s:
  • Full name
  • Contact information, including phone number and email address
  • Copy of the attorney's or authorized representative's credentials indicating their status as an active attorney or authorized representative (such as a state-issued bar card, law school ID, paralegal license, or letter on firm or organization letterhead)
  • A copy of DHS Form G-28 Notice of Entry of Appearance as Attorney or Accredited Representative (unless it is already on file at the facility)
• Sender’s return fax number (if applicable)
• Total number of pages sent
• Notate the correspondence is “Legal Mail”

All pages must be clearly marked as "Confidential Attorney-Client Communication." Incoming confidential legal documents received via facsimile will be placed in a sealed envelope and will not be read by facility staff (apart from the fax cover sheet). Incoming confidential legal documents received via facsimile will be delivered to the applicable detainee within 48 hours of the facility's receipt, excluding weekends, holidays, and emergency situations. Incoming faxes missing a cover page and not properly marked as confidential will be treated as general correspondence and are subject to being read by facility staff. Please note that the same requirements that apply to mailed confidential documents also apply to faxed confidential documents. See applicable ICE detention standards and Webb County Detention Center correspondence procedures for additional details. The use of facsimile to send general correspondence or transmit contraband may result in the immediate suspension or permanent revocation of the attorney's or authorized representative's privilege to exchange confidential documents via facsimile.

Please note that detainee telephone calls and electronic visitation and messaging are routinely monitored and/or recorded. As reflected in the user acknowledgement and consent included on detainee telephonic and electronic communications devices, any failure to strictly follow all applicable procedures for communicating confidential legal messages or documents with detainees will result in monitoring and/or recording.

All legal electronic communication requests will be processed daily from 8 a.m. to 4 p.m. excluding holidays.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Detention & Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Detention & Deportation Officer for this facility can be reached at (956) 615-9720.

Clergy Visits

Clergy may visit detainees at any time but must make prior arrangements with the Chaplain’s Office.

Visiting Restrictions

• All family or other social visits are non-contact.
• No firearms or weapons of any kind are permitted in the facility.
• If visitors are or appear to be intoxicated, visitation will not be allowed.
• All visitors are subject to search while in the facility.
• Visitors are not allowed to pass or attempt to pass any items to detainees.
• Visitors are not allowed to carry any items into the visitation area.
• Visitors must be in appropriate and socially acceptable attire

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

Letters sent to detainees must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility. Detainees may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer. Before sending packages to detainees: Detainee must make prior advance arrangements via Detainee Request form for written approval from the Chief of Security/designee.

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

The facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the facility. Ordinarily, live television or radio interviews will not be permitted in the facility. For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs at ICEMedia@ice.dhs.gov.

Personal Interviews

A news media representative who desires to conduct an interview with a detainee must apply in writing to the Harlingen Field Office, of Enforcement and Removal Operations, indicating familiarity with an agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Detainee Consent

A detainee has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.

All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone: 1 (866) 633-1182
Email: ICE-FOIA@dhs.gov

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. To comment on the services provided at this office, please write to:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
1717 Zoy Street
Harlingen, TX 78552

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Contact the Field Office Director:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
1717 Zoy Street
Harlingen, TX 78552

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
500 12th Street, SW
Suite 1049
Mailstop 5099
Washington, DC 20536-5005

Contact the ICE OPR Integrity Coordination Center (ICC):

1-833-4ICE-OPR
ICEOPRIntake@ice.dhs.gov

You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General
Attn: Office of Investigations - Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, DC 20528
Call: 1-800-323-8603
​Fax: 202-254-4292
DHSOIGHOTLINE@DHS.GOV