Friends and Family Visits
Monday-Friday
12 p.m. - 7 p.m.
Saturdays, Sundays, and Federal holidays
8 a.m. – 7 p.m.
- Detainees are allotted one hour for visitation. More time may be authorized by the AFOD for family members traveling significant distances dependent upon the number of visitors and staff availability.
- To ensure adequate time to process visitors through security, all visitors must arrive 30 minutes prior to the scheduled visit time.
- Visitors must present a valid verifiable government-issued identification card to enter the facility.
- Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area.
Adult visitors must present a valid, verifiable government-issued identification card to enter the facility.
Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area.
Attorney Visits
Legal representatives of detainees are authorized to visit their clients during the following hours:
Seven days a week from 8 a.m. until 7 p.m., including holidays.
A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.
Video Teleconferencing | Virtual Attorney Visitation
Legal representatives may request video teleconference (VTC) meetings with their clients or prospective clients by email at VAV-FDC@outlook.com. Akima Global Services staff will respond to requests for confirming the appointment time and date. The legal representative will then respond with a Teams link for the scheduled date and time (Florence Service Processing Center will only accommodate Teams calls). Please see the flyer for details.
The email should include:
- Legal representative’s full name
- Legal representative’s contact information, including phone number(s), and email address
- Detainee’s name
- Detainee’s alien number
- A few proposed times/dates for the requested virtual legal visit session
- A scan of the legal representative’s government issued identification
- A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status
- A scan of the attorney’s DHS Form G-28 (unless this is a pre-representational)
- If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification.
See spreadsheet for more details.
Legal representatives may also schedule virtual legal visits or calls by dialing (520) 868-8377.
All appointments for virtual legal visits or phone calls should be made 48 hours prior to the desired appointment time. Appointments are scheduled from 8 a.m. to 4 p.m. (Monday through Friday) and are in 60-minute increments. Legal representatives are not limited on the number of virtual legal visit appointments they can request, but no legal representative is permitted more than one 60-minute appointment with a detainee in a single day.
The same guidelines for in-person attorney/client visits will apply to virtual legal visits and legal calls. Only legal representatives, legal assistants, and interpreters will be allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The sessions will be confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut off time.
Faxes sent by Legal Representatives to Detainees during Virtual Attorney Visits
Legal representatives can send legal correspondence to the following fax number:
(855) 856-5959
The legal representative must include a cover letter that includes the following:
- Name of sender
- Name of law office
- Detainee full name
- Detainee alien number
- Sender's return fax number
- Total number of pages sent
- Date of fax
All facsimile legal electronic communication requests will be processed during normal business hours Monday through Friday, 8 a.m. to 4 p.m., excluding holidays. Incoming faxes will be placed in a sealed envelope with the alien's name and A# written on the outside.
All legal faxes sent and received through the VAV area will be treated as confidential legal correspondence. They will be inspected but not read. They will be documented in an electronic logbook and processed by the Virtual Attorney Visitation Officer.
Consular Visits
Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer for this facility can be reached at (520) 868-8441.
Clergy Visits
Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office.
Visiting Restrictions
- All family or other social visits are contact.
- No firearms or weapons of any kind are permitted in the facility.
- If visitors are or appear to be intoxicated, visitation will not be allowed.
- All visitors are subject to search while in the facility.
- Visitors are not allowed to pass or attempt to pass any items to detainees.
- Visitors are not allowed to carry any items into the visitation area.
Search Procedures (prior to or during all visitations)
All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.
