Port Isabel Service Processing Center

Immigration Court

For information about a matter before the immigration court, you may call 1-800-898-7180 to speak with them directly. Applications for relief from removal and other applications requested by the immigration judge must be filed directly with the immigration court.

Board of Immigration Appeals (BIA)

For information about a matter before the Board of Immigration Appeals (BIA), you may call (703) 605-1007 where you can obtain automated information or speak with a live representative during office hours.

Nationwide pro bono representatives listing →

To Post a Delivery Bond

Delivery bonds are posted when a person has been taken into ICE custody and placed into removal proceedings while in the United States.

Post a Bond

Sending Non-Confidential Messages to Detained Aliens

This facility has tablets. You can access information on how to send a non-confidential message at: www.gettingout.com.

Other Legal Access Related Communications

Requests for case information pertaining to aliens detained at the Port Isabel Service Processing Center be sent to Harlingen.Outreach@ice.dhs.gov. Please note that this mailbox does not accept applications for Stay of Removal or Case Appeals.

Contacting the Deportation Officer

To ascertain the identity of your client’s Deportation Officer, contact the Port Isabel Service Processing Center to obtain that information at (956) 547-1700 Please note that a G-28 must be on file for any information to be disclosed.

Submitting a G-28

G-28s filed on behalf of detained aliens at this facility can now be accepted through the online platform ERO eFile. Facility staff will not have access to ERO eFile at this time; legal representatives should download copies of their submitted G-28 for any in-person or remote legal visit.

Friends and Family Visits

• To ensure adequate time to process visitors through security, all visitors must arrive 45 minutes prior to the scheduled visit time.
• Visits shall not exceed one hour without prior approval.
• Adult visitors must present a valid, verifiable government-issued identification card to enter the facility.
• Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area. Only 1 minor at a time may accompany an adult during a non-contact visit.

Attorney Visits

Legal representatives of detainees are authorized to visit their clients during the following hours:

Daily, 8 a.m. - 7 p.m.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Video Teleconferencing (VTC) | Virtual Attorney Visitation (VAV)

Legal representatives may request VTC or VAV meetings or confidential legal phone calls with their clients or prospective clients by email lawvisit.pidc@akimaip.com. You will receive an email back with a confirmed date and time. Please see the flyer for details.

The email should include:

• Legal representative’s full name
• Legal representative’s contact information, including phone number(s) and email address
• Detainee’s name
• Detainee’s alien number
• A few proposed times/dates for the requested VTC/VAV session
• A scan of the legal representative’s government issued identification
• A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status.
• A scan of the attorney’s DHS Form G-28 (unless this is a pre-representational)
• If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification.

Legal representatives may also schedule VTC/VAV meetings or calls by emailing lawvisit.pidc@akimaip.com.

All appointments for VTC/VAV meetings or phone calls should be made at least 24 hours prior to the desired appointment time. Appointments are scheduled 8 a.m. to 5 p.m. and are in 60-minute increments. Legal representatives are not limited on the number of VTC/VAV appointments they can request, but no legal representative is permitted more than one 60-minute appointment with a detainee in a single day.

The same guidelines for in-person attorney/client visits will apply to VTC/VAV meetings and legal calls. Only legal representatives, legal assistants, and interpreters will be allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The sessions will be confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut-off time.

Please be advised that legal representatives and their staff are not permitted to video or audio record during any virtual or on-site visit or call with detained aliens at the facility. Any violation of this rule may result in suspension or a permanent revocation of VTC/VAV usage privileges.

Faxes/Emails sent by Legal Representatives to the attention of Detained Aliens 

Legal representatives can send legal correspondence to the following fax number: (956) 322-4569, or emailed during a virtual legal visit via lawvisit.pidc@akimaip.com.

Please note that legal representative should include a cover letter that includes the following:

• Alien full name
• A-Number
• Sender’s return fax number
• Total number of pages sent
• Notate the correspondence is “Legal Mail”

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Detention and Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Detention and Deportation Officer for this facility can be reached at (956) 547-1700.

Clergy Visits

Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office.

Visiting Restrictions

Visit sessions will normally be a minimum of one hour depending upon the number of visitors and staff availability. More time may be authorized by the ICE Supervisory Detention and Deportation Officer or designee for family members traveling significant distances. Any disruptive behavior by either party will result in the termination of the visit and may cause future visits to be denied. If your visitor(s) bring children (17 years of age or younger) they are expected to maintain direct supervision of those children and prevent disruption to other visitors. Visitors are not permitted to carry personal items into the visiting area. Lockers are provided to secure these items.

• All family or other social visits are Non-contact.
• Requests for contact visitation must be approved by the ICE Supervisory Detention and Deportation Officer or designee, on a case-by-case basis.
• The facility administrator or designee must approve all items that visitors bring for detainee.
• No firearms or weapons of any kind are permitted in the facility.
• Any unruly or socially inappropriate behavior by either party will end the visit and may have an adverse effect on future visitation.
• If visitors are or appear to be intoxicated, visitation will not be allowed.
• All visitors are subject to search while in the facility.
• No items/ property will be exchanged between the visitor and detainee during the visit. All transactions will be initiated between the visitor and front lobby officer only, who in turn will inventory and provide a receipt for the item(s).

The kiosk will be available in the front lobby during the hours of 8 a.m. and 9 p.m. and accept cash, debit cards and credit cards. No outside food permitted beyond the metal detector.

Visitor Dress Code

Female Visitors Age 12 and Older

• Shorts will cover customarily covered areas of the anatomy, including the buttocks and crotch area, both when standing and sitting complies. Shorts no higher than mid-thigh. Short shorts, jogging shorts, cut-offs, and other obviously inappropriate short garments are prohibited.
• Skirts and dresses are allowed, but no shorter than mid-thigh when seated.
• Slits in skirts and dresses will not extend beyond mid-thigh when seated.
• Sheer (see-through) clothing is prohibited.
• Top of clothing will be no lower than the underarm in the front and back. Bare midriffs, halter-tops, strapless tops, tube tops, or swimsuits are prohibited.
• Shoes will be worn at all times by all persons except infants.
• Gang “colors” and other gang displays are prohibited.

Male Visitors Age 12 and Older

• Shorts will cover customarily covered areas of the anatomy, including the buttocks and crotch area, both when standing and sitting. Shorts no higher than mid-thigh complies. Short shorts, jogging shorts, cut-offs, and other obviously inappropriate short garments are prohibited.
• Shirts will be worn at all times. Muscle shirts, bare midriff shirts and sleeveless shirts are prohibited.
• Shoes will be worn at all times by all persons except infants.
• Gang “colors” and other gang displays are prohibited.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

Letters sent to detainees must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility.  Detainees may seal their outgoing letters and place them in the provided receptacle.  All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer. 

Before sending packages to detainees, contact the ICE Supervisory Detention and Deportation Officer at the facility at:

(956) 547-1700

Port Isabel Detention Center
27991 Buena Vista Blvd.
Los Fresnos, TX 78566

Note that detainees being removed from the United States are allowed one small piece of luggage.  If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

U.S. Immigration and Customs Enforcement (ICE) has a zero-tolerance policy for all forms of sexual abuse or assault. ICE maintains a Sexual Abuse and Assault Prevention and Intervention (SAAPI) Program that ensures effective procedures for preventing, reporting, responding to, investigating, and tracking incidents or allegations of sexual abuse or assault against individuals in ICE detention. ICE is committed to safety and security in all its detention and holding facilities.

ICE provides detainees and their attorneys, family, friends, and associates multiple ways to report sexual abuse, retaliation for reporting sexual abuse, or staff neglect or violations of responsibilities that may have contributed to such incidents. Third parties not connected to a detainee can also report these allegations. Reports are confidential and may be made anonymously, both verbally and in writing.

The following link provides information regarding how to report detainee sexual abuse, SAAPI related ICE regulation and policies, DHS PREA facility audits, and SAAPI statistics.

ICE/PREA

The facility has a responsibility to protect the privacy and other rights of detainees and members of the staff. Therefore, interviews will be regulated to ensure the orderly and safe operation of the facility. Ordinarily, live television or radio interviews will not be permitted in the facility. For media inquiries about ICE activities, operations, or policies, contact the ICE Office of Public Affairs at ICEMedia@ice.dhs.gov.

Personal Interviews

A news media representative who desires to conduct an interview with a detainee must apply in writing to the Atlanta Field Office, Office of Enforcement and Removal Operations, indicating familiarity with and agreement to comply with the rules and regulations of the facility as provided to that person by staff.

Detainee Consent

A detainee has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.

All FOIA and Privacy Act requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original, notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include the full name, any other names used, date of birth, place of birth, A-number of the alien you are seeking information about, as well as your full name, address, and telephone number, so that we may contact you if we have any questions.

Mail your FOIA or Privacy Act request to:

U.S. Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, D.C. 20536
Phone – 1-866-633-1182
Email – ICE-FOIA@dhs.gov

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. 

To comment on the services provided at this office, please write to:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
1717 Zoy Street 
Harlingen, TX  78552

If you feel that an ICE employee or contract services employee mistreated you and wish to make a complaint of misconduct, you may:

Field Office Director, Enforcement and Removal Operations
U.S. Immigration and Customs Enforcement
1717 Zoy Street 
Harlingen, TX  78552

Write the Office of Professional Responsibility:

Director, Office of Professional Responsibility
U.S. Immigration and Customs Enforcement
500 12th Street, SW
Suite 1049
Mailstop 5099
Washington, DC 20536-5005

Contact the ICE OPR Integrity Coordination Center (ICC):

1-833-4ICE-OPR
ICEOPRIntake@ice.dhs.gov

You may also contact the Department of Homeland Security, Office of Inspector General:

DHS Office of Inspector General
Attn: Office of Investigations - Hotline
245 Murray Drive, Building 410 Stop: 2600
Washington, DC 20528
Call: 1-800-323-8603
Fax: 202-254-4292
DHSOIGHOTLINE@DHS.GOV