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ERO Contact Form

U.S. Immigration and Customs Enforcement (ICE) is committed to intelligent, effective, safe, and humane enforcement of the nation's immigration laws. ICE seeks to enforce these laws fairly and with respect for individual rights and circumstances. The Office of Enforcement and Removal Operations (ERO) is dedicated to ensuring the public is fully informed of the agency's immigration enforcement efforts. In support of the agency's mission, ERO is committed to transparency, collaboration and resolving concerns with community stakeholders. ERO works with stakeholders that include individuals, the public, nongovernmental organizations, faith-based organizations, and advocacy groups. ICE ERO is committed to a transparent process and to resolving your concerns at the earliest opportunity available.

Additional Assistance

  • If you are a noncitizen or a family member/friend of a noncitizen, the ICE Portal contains important information for noncitizens to complete necessary tasks related to the immigration process.
  • If you are a legal representative, ERO regularly updates the Attorney Information and Resources page with helpful legal access information.
  • If you are a legal representative and want to file a G-28 on behalf of a noncitizen, you can do so by visiting the ERO eFile page.
  • If you are trying to locate a detained individual, check the Online Detainee Locator System.
  • If you need to include attachments with your inquiry or complaint, you may do so by emailing ERO.INFO@ice.dhs.gov.

Privacy Act Requirements

All information submitted to ERO is collected and protected under the provisions of the Privacy Act. By submitting this information, you are consenting to our review of your information and allowing us to share information within ICE on your behalf.

Paperwork Reduction Act

The public reporting burden to complete this information collection is estimated at one hour per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the necessary data, and completing and reviewing the collected information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid Office of Management and Budget (OMB) control number and expiration date. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to ERO at ERO.INFO@ice.dhs.gov.

Statutory Authority Limitations

Please note that ERO does not have the statutory authority to make or change ICE decisions.

* = Required Fields

ERO Contact Form

Person Preparing Request, Inquiry, or Complaint

Example: Gonzalez-Lopez
Requester Address

Person(s) on Behalf of Whom Request, Inquiry or Complaint is Made

(format: A123456789) or indicate N/A
Noncitizen Address
example@mail.com
Is the person detained?

Type of Inquiry, Issue or Concern

Parental Interests

Select this category for inquiries involving a detained parent or legal guardian who (please include information about attempting to contact the Field Office first):

  • Needs assistance with communication
  • Has a final order of removal
  • Needs assistance with reunification with a minor child or incapacitated adult or
  • Has a child welfare/family court proceeding

Do not select this category for inquiries involving unaccompanied noncitizen children or non-detained family units. Learn more about the ICE Detained Parental Interests Directive here.

Facilitation Inquiry

Description of Request, Inquiry or Complaint

Routing Your Request/Inquiry/Complaint

Have you raised your concern or complaint with your local ICE field office?
Use this list to route the request, inquiry or complaint to the relevant field office. Unsure which field office to route the form to? View this list of each field office's area of responsibility.

Other Documents for Attorneys, Accredited Representatives and Advocates

Need a release form? Download them here:

Declaration and Electronic Signature

I certify, under penalty of perjury under the laws of the United States of America, that the foregoing is true and correct, and that I am the person encountering difficulties with USICE (applicant/beneficiary/petitioner) or filing on behalf of a person encountering difficulties with USICE (applicant/beneficiary/petitioner) and I understand that any falsification of this statement is punishable under the provisions of 18 U.S.C Section 1001 by a fine of not more than $10,000 or by imprisonment of not more than five years or both, and that requesting or obtaining an record(s) under false pretenses is punishable under the provisions of 5 U.S.C. Section 522a(i)(3) by a fine of not more than $5,000.

Authority: The collection of this information is authorized by 8 U.S.C. §§ 1103,1105, 1221, 1225, 1281, 1302, 1303, 1304, 1305, 1306, 1324(b)(3), 1324a, 1324c, 1357, 1360(b); 18 U.S.C. Chapter 27; 19 U.S.C. §§ 1431, 1436, 1481, 1484, 1485, 1509; 1584, 1589a, 1592, 1593a; 21 U.S.C. § 967; 31 U.S.C. §§ 5316, 5318; 40 U.S.C. § 1315; and 50 U.S.C. App. § 2411. Please also see the privacy policy for ICE's public website available at ICE's Privacy Policy.

Purpose(s): The information requested is being collected to enable ICE's processing of and response to inquiries in connection with immigration enforcement practices, policies, or programs as well as individuals' immigration matters. ICE may also use your information to contact you for additional details about your inquiry, if necessary.

Routine Use(s): Your information and the information you provide in your inquiry may be shared internal to the Department of Homeland Security (DHS) for appropriate action. The information you provide may also be shared with the United States Congress and other appropriate government agencies for the purposes of investigating and coordinating a response to your inquiry. The information you provide may also be disclosed as generally permitted under the Privacy Act of 1974, 5 U.S.C. § 552a(b), pursuant to the routine uses published in the Department of Homeland Security system of records notices, DHS/ALL-016 - Department of Homeland Security Correspondence Records and DHS/ALL-029 - Civil Rights and Civil Liberties Records.

Disclosure: Furnishing information on this web form is voluntary; however, failure to provide the requested information may delay or prevent ICE from processing and responding to your inquiry. You may also submit an inquiry by calling the ICE ERO Detention Reporting and Information Line at 1-888-351-4024

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